Shipping

TO TRACK

We are committed to delivering products that meet your expectations. If you require any assistance in understanding our shipping policy, please don’t hesitate to call our helpline +917499025345

SHIPPING

Free national shipping is available for orders above ₹500. For orders that are lower than ₹500, a convenience charge of ₹70 applies. For COD orders additional ₹35 will be applied in both the cases.

o        In the rare case, due to technical issue at bank/payment partner if the amount has been deducted from your account however your order status continues to show as pending payment or payment failed, please do not worry. Your money is safe. Simply write to us on resolutions@superbottoms.com or whatsapp us at https://wa.me/917499025345 and we will look into it on priority.

o        Orders once packed or shipped CANNOT be cancelled/modified.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. However, due to COVID-19, delivery timelines have been impacted.

o        Under normal circumstances, we deliver products within 5 business days of the order being confirmed. If you’re in a Non-Metro, all products usually reach you within a time span of 3 to 12 days, and for very remote locations, though extremely rare, the time for deliveries may exceed 12 days.

Note: These timelines do not apply for custom orders, special orders or pre-order bookings. The timelines for each of these will be different and individually mentioned in the product description.

o        All items are shipped within 3-7 working days of receiving the order. In the unlikely event that we are not able to ship your complete order within 7 days of the order, we shall cancel the unshipped part of the order. In such a case, your payment for the unshipped items in your order shall be refunded, in the manner you have made the payment. The refund will be done as soon as possible and we, at Superbottoms, are committed to it.

o      If you believe that the product is not received in perfect condition or if the packaging has been tampered with or damaged before accepting delivery of the goods, please refuse to take the package, and call us on +917499025345 (9.30 AM – 6 PM) or mail us at resolutions@superbottoms.com, mentioning your order reference number, along with unboxing video (if you have accepted the delivery). We shall make our best efforts to ensure that a replacement is made to you at the earliest.

INTERNATIONAL SHIPPING

Superbottoms ships to over 5000 cities across and to almost every part of the world.

o        Shipping on international orders is at actuals to be paid by the customer. Also, the customer must bear import/customs duty in case applicable in the destination country.

o        International Shipping Charges: Shipping charges will be calculated based on destination & order weight at the time of checkout.

o        Orders will be dispatched only post receipt of the entire bill value.

o        Orders once shipped CANNOT be modified. 

o        We advise you to attend a video call to understand the product before purchase.

o        For any return/ replacement, customer will have to bear the shipping cost.

o        Refund: In case if returns, the paid amount will be refunded excluding the delivery fee.

Grievance Officer:
Dimple Amesar Clarke 
Phone Number: +917499025345
Email id: resolutions@superbottoms.com

FAQs

  • How do I track my order?

You can track your order via this link.

  • In how many days do you deliver an order?

We ship the orders in 2 business days after the order is placed. Once shipped, you will receive an SMS with the tracking number. It will be usually delivered in 4-6 working days depending on your location.

  • Do you ship to international locations?

Yes, we deliver to all the places globally, with nominal shipping charges. Please note customs duty if any is borne by the customer

  • Are there any discounts for first time buyers?

We have Amazing offers on value packs. Get discounts on every order.

  • Get extra 5% OFF on all orders, code ORGANIC
  • Get extra 10% OFF on orders above INR 1500, code MOMMADE
  • Get extra 12% OFF on orders above INR 2500, code REUSE
  • Get extra 15% OFF on orders above INR 4000, code RASHFREE

Do note - discount is not applicable on gift cards

  • I have received the wrong product, what do I do?

We are sorry you have not had the best experience with regards to the delivery of your Superbottoms order.

For us to help you in the best way possible, please write to us at resolutions@superbottoms.com with the issue with your order along with your order number, date of delivery, and picture of the products received. We will resolve your concern within 1 business day.

  • I had placed my order yesterday. How can I track it?

We ship the orders in 2 business days after the order is placed. Once shipped, you will receive an SMS with the tracking number. It will be usually delivered in 4-6 working days depending on your location.

  • Do you have a free trial policy?

We at Superbottoms are determined to make Cloth diapers mainstream, considering how dangerous disposable diapers are for the environment and for the baby's skin. Superbottoms do not have any chemicals in them.

As a fact, we provide a trial policy to encourage parents into cloth diapering. Under this policy, you can buy our Freesize diaper, try it for 30 days, and if it doesn't work for you, return it within 30 days and get a refund OR you can buy our Newborn UNO diaper, try it for 15 days, and if it doesn't work for you, return it within 15 days and get a refund.

This policy applies to only 1st purchase of any UNO diaper. You can go through the terms and conditions of the policy here: https://www.superbottoms.com/cloth-diapers-try-for-free/
You need to place an order on www.superbottoms.com

  • Can I get my order in 2 days?

We ship the orders in 2 business days after the order is placed. However, kindly share the order number once the order is placed, and we shall see what best we can do for you.

  • My order shows stuck in transit, what do i do?

Hey there! We are sorry to inform you that your order seems to be stuck in transit. Since this is due to the lockdown, the courier partners are not able to move the parcel further. We are afraid that the order can be delivered only after the lockdown is over.

  • I just placed an order; can I modify it?

Reach out to our helpline via Whatsapp on https://wa.me/917499025345 and we will see what best can be done.

  • How can I pay for may order?

You can pay for your order at checkout using any Mastercard/Visa card or Wallets.

 

If you believe that the product is not received in perfect condition or if the packaging has been tampered with or damaged before accepting delivery of the goods, please refuse to take the package, and call us on +917499025345 (9.30 AM – 6 PM) or mail us at resolutions@superbottoms.com, mentioning your order reference number, along with unboxing video (if you have accepted the delivery). We shall make our best efforts to ensure that a replacement is made to you at the earliest.