FAQs

How do I track my order?

You can track your order via this link.

In how many days do you deliver an order?

We ship the orders in 2 business days after the order is placed. Once shipped, you will receive an SMS with the tracking number. It will be usually delivered in 4-6 working days depending on your location.

Do you ship to international locations?

Yes we deliver to all the places globally, with nominal shipping charges

Are there any discounts for first time buyers?

We have Amazing offers on value packs. That's not it; you can also sign up for our rewards program and get straight Rs.75 worth points as credit bonus to get an additional discount at checkout! And also 5% credits as smiles to your account when you buy our products (T&C apply). Know more here

I have recieved the wrong product, what do I do?

We are sorry you have not had the best experience with regards to the delivery of your Superbottoms order.
For us to help you in the best way possible, please write to us at resolutions@superbottoms.com with the issue with your order along with your order number, date of delivery, and picture of the products received.

We will resolve your concern within 1 business day.

I had placed my order yesterday. How can i track it?

We ship the orders in 2 business days after the order is placed. Once shipped, you will receive an SMS with the tracking number. It will be usually delivered in 4-6 working days depending on your location.

Do you have a free trial policy?

We at Superbottoms are determined to make Cloth diapers mainstream, considering how dangerous disposable diapers are for the environment and for the baby's skin. Superbottoms do not have any chemicals in them.

As a fact, we provide a trial policy to encourage parents into cloth diapering. Under this policy, you can buy our Freesize diaper, try it for 30 days, and if it doesn't work for you, return it within 30 days and get a refund OR you can buy our Newborn UNO diaper, try it for 15 days, and if it doesn't work for you, return it within 15 days and get a refund.
This policy applies to only 1st purchase of any UNO diaper.
You can go through the terms and conditions of the policy here-
https://www.superbottoms.com/cloth-diapers-try-for-free/

You need to place an order on www.superbottoms.com

Can I get my order in 2 days?

We ship the orders in 2 business days after the order is placed. However, kindly share the order number once the order is placed, and we shall see what best we can do for you.

My order shows stuck in transit, what do i do?

Hey there, We are sorry to inform you that your order seems to be stuck in transit. Since this is due to the lockdown, the courier partners are not able to move the parcel further. We are afraid that the order can be delivered only after the lockdown is over.

I just placed an order, can I modify it?

Reach out to our helpline via Whatsapp on https://wa.me/917499025345 and we will see what best can be done

How can I pay for my order?

You can pay for your order at checkout using any Mastercard/Visa card or Wallets

What are smiles?

Smiles is our loyalty program which enhances you to get discounts on your orders. This program helps you earn points when you purchase Superbottoms.

Each 100 smiles = 1 Rupee

You earn 500 smiles for every 100 rupees spent on Superbottoms site.

Apart from that, when you sign up for the program you get 7500 smiles (75Rs) credit.

And you will also get points credit for other activities like reviews.

Why is the return policy NOT applicable on Amazon/Retail stores

Being third party resellers, we need to follow their policies. Amazon does not allow returns on cloth diapers because it is a hygeine product.

What is a UNO diaper?

Superbottoms UNO are diapers made of cloth. They are a new-age diapering system that provides all the convenience of disposable diapers in cloth.

The main benefits of a disposable diaper are the dry feel, complete waterproofing, and long hours of absorbency.

Now, in cloth diapers too you can get all the above benefits since a Superbottoms Cloth Diaper consists of 3 parts- an outer waterproof shell, a pad that does the job of soaking the pee, and a dry-feel layer on top which keeps baby’s bum dry.

How is a UNO different from a regular nappy/langot?

In a regular langot babies feel wetness, whereas in Freesize UNO baby doesnot feel wetness as it is stay dry. A regular langot can wet/soil the bed/ sofa / floor as the pee/ poop leaks through the nappy but in UNO diaper all kinds of leaks stay within. (Do note: If the baby poops- please change the diaper immediately). A Freesize UNO lasts around 8-12 hrs and same diaper works for 3 month old baby and a 3 year old baby VS a regular langot which is not stay dry, is not leakproof, lasts less than 1 pee. And a newborn UNO lasts for 2-3 hours with the main pad and 5 hours with the main pad+ booster pad.

How is a UNO different from a disposable diaper?

Our Freesize UNO is washable and reusable, whereas disposable diaper goes into garbage. A disposable diaper contains several chemicals which might not be safe for babies whereas Freesize UNO diapers are made of cloth and hence are skin friendly.
Superbottoms Cloth diapers are very economical in the long run because you can wash and reuse them. Here’s an approx. math:
In 3 years - 16 UNO x Rs 800 = Rs 10800
Vs
5 disposables/day x 900 days x Rs 10 = Rs 45000
That's 74% saving! We're building sandcastles in the air with all that money, and you?
You can read more on our blog here-- https://www.superbottoms.com/superbottoms-vs-disposable-diapers/

What fabric is the outer shell made of? What makes it waterproof? How different is it from plastic

The outer fabric is polyester fabric with a thin TPU lamination. TPU is a breathable lamination that allows air to pass through but not water. At 0.05 mm thickness it does the job of waterproofing and hence keeps the outer soft like cloth, as against plastic which is much thicker.

How many washes does a UNO last?

Superbottoms is India’s first CPSIA tested brand. The diapers are made to last a good 200-400 washes so you can use them over a period of 3 years (or more). They are made durable like that

How to wash UNO?

Storage before laundry time–If the diaper was pooped in, you can knock off the poop using a health faucet or under a running tap. You may store it in a dry bucket or wet bag until laundry time.

1) Pre-wash– If you are using a machine – run a quick wash or rinse + spin cycle with just one teaspoon of detergent to eliminate pee/poo build up. The duration of this cycle should be 20-30 minutes. If you are hand washing- Simply rinse the diaper under running water thoroughly and agitate it well till the pee is rinsed off. You may use a plunger too to do this.
2) Main Wash – For machine wash: You can toss your other laundry load in this to save water and electricity.Machine wash: run any of the daily wash cycles like Cotton/Cotton Eco/Daily Wash/Fuzzy Wash/Mixed etc. For Hand washing: soak for 30-40 minutes in detergent and rub/ agitate it well so that the diapers get cleaned well. Ideal to use a plunger for easy agitation.
3)Drying –Machine wash: Spin dry and then line dry in sun. However, do not sun dry the diaper shells for more than 1-2 hours as it may damage the elastics.
Hand wash: Squeeze them dry gently, and do not vigorously wring them. Then, sun dry for not more than 2 hours.

Cloth diapers can be hand washed or machine washed as per your convenience.

Can UNO be used as a swim diaper?

Yes, our UNO diaper can we used as swim diaper. To use UNO as swim diaper just use the Waterproof outer and remove the pads.

How frequently must we change this diaper?

Ideally any diaper should be changed after 3 hours for hygiene reasons. However, during night time since babies pee less diapers can be used overnight. Our UNO last for 4-5 hours during the day time and 8-10 hours during the night time depending on how much your baby pees.
We still suggest to change the diaper in 3 hours and incase the baby poops, the entire diaper must be changed immediately.

How are the soaker pads supposed to be put on the diaper?

We ideally recommend to attach both pads on the waterproof outer and use the additional back pocket only incase of a booster pad needs to be added. This gives a better fit which in turn prevents leaks. However, we have had parents who are comfortable placing the pads inside the pocket and use them too. Please do try each of the combination and see which works the best for you.

Can we put pants on UNO diapers?

Yes. You can use pants over cloth diapers. Our diapers are very trim and fits like an underwear if used properly.If your baby is chubby, we recommend you buy one size up pants so that it can be used for longer

How to use UNO as a night time diaper?

During night time one can use the main Dry Feel pad with the small booster pad

How to use UNO as a day time diaper?

During day time for a medium wetter, one can use only the main Dry Feel pad and for heavy wetting babies one can use the main Dry Feel pad with the  small booster pad

Why your diapers fall under NON- returnable policy?

Since diapers fall under baby hygiene we donot accept returns for this product.

Does UNO product fall under free trial?

We at Superbottoms are determined to make Cloth diapers mainstream, considering how dangerous disposable diapers are for the environment and for the baby's skin.

As a fact, we provide a trial policy to encourage parents into cloth diapering. Under this policy, you can buy our Freesize UNO diaper, try it for 30 days, and if it doesn't work for you, return it within 30 days and get a full refund  AND you can buy our Newborn UNO diaper, try it for 15 days, and if it doesn't work for you, return it within 15 days and get a full refund

This policy applies to only 1st purchase of the Freesize /Newborn diaper only.
You can go through the terms and conditions of the policy here-
https://www.superbottoms.com/cloth-diapers-try-for-free/

You need to place an order on www.superbottoms.com

Freesize UNO: Freesize UNO fits babies in which age group/ weight?

Our Freesize UNO fits babies from 3 months- 3 years,i.e 5 kg baby to a 17 kg baby

Freesize UNO: How can the same diaper work for 3 month baby and 3 year baby?

Our Freesize UNO diaper is a adjustable diaper. It was waist button snaps to adjust from waist, but what is unique it has length sizing snap buttons that adjust the size of the thigh hole as per the baby. The length snaps have 4 different sizing- one can adjust using these snaps from small (For 5-7 kg), medium (7-12 kg), large (12-15 kg) to extra large (15- 17kg)

Freesize UNO: Why Free size UNO comes with 3 different kinds of soaker pad sets?

Our Freesize UNO comes with 3 main contents: 1 Multi-size Waterproof Outer and 2 Padsa set of 2 pads
One can choose from 3 different pad options we have as per their requirements. Our Freesize UNO comes with 3 different pads to suit different requirements- easy to use, quick drying, versatile . You may choose the one which fits your needs.

Our Dry feel Regular pad set, is the easiest soaker pad to use. It comes with one main dry feel pad and one Xtra smaller booster pad for extra absorbency.
To use this pad, you just need to snap the main pad to the booster pad and attach it to the diaper.

Our Magic Dry pad set is an open pad- the main Dry Feel pad and a booster pad need to be folded before snapping on to the diaper. One needs to be a bit more careful while attaching this pad set to the diaper.
This set dries quickly since its an openable pad hence it is called a magic dry pad. These are ideal to use in winters and raining season as they dry faster than the other pad sets.

Our Smart pad set is a versatile pad- the main stay dry soaker pad has a leakproof layer at the bottom which keeps the waterproof outer dry and hence the allows one to reuse the diaper incase the baby has only peed on it.
In this pad set the small booster pad need to be put inside the main Dry Feel pad.

Freesize UNO: My baby is a very heavy wetter, how do you suggest to use Freesize UNO?

For very heavy wetters, one can try using the main Dry Feel pad with booster pad but if that also seems insufficient then one can add our Very Heavy Wetter booster pad in the back pocket of the waterproof outer.

Freesize UNO: How many Free size UNOs will I need for my baby?

How many is a figure that depends exclusively on how much you use them, the type of diaper you use, how much your baby pees and how frequently you wash them. For example, if you use 3 disposables every day, you will need a total of 6-10 diapers in the entire span of 3-4 years provided you wash them every day.

Newborn UNO: What are the contents of a Newborn UNO diaper?

Our Newborn UNO comes with 2 main contents: 1 Multi-size Waterproof Outer and 1 Smart Dry feel Soaker Pad
OOur Smart Soaker pad set is a versatile smart pad- the stay dry pad has a leakproof layer at the bottom which keeps the waterproof outer dry and hence the allows one to reuse the diaper incase the baby has only peed on it.

Newborn UNO: Newborn UNO fits babies in which age group/ weight?

Newborn UNO fits babies from Day 1- 6 months , 2.5 kg- 7 kg

Newborn UNO: How can the same diaper work on a newborn on day 1 and a 6 month old?

Our UNO diaper is a adjustable diaper. It was waist button snaps to adjust from waist, but what is unique it has length sizing snap buttons that adjust the size of the thigh hole as per the baby. The length snaps have 4 different sizing- one can adjust using these snaps from small (For 2.5-3.5 kg), medium (3.5- 4.5 kg), large (4.5- 5.5 kg) to extra large (5.5- 7 kg)

Newborn UNO: My baby is a heavy wetter, how do you suggest to use Newborn UNO?

For very heavy wetters, one can try using the main Dry Feel pad with booster pad but if that also seems insufficient then one can add an additional booster pad in the back pocket of the waterproof outer.

Newborn UNO: How many Newborn UNO's will I need for my baby?

How many Newborn UNOs you may need for your newborn baby depends exclusively on how much you use them, how much your baby pees/poops and how frequently you wash them.
If we try to roughly determine a number for most babies, you would need around 5-6 diapers with couple of extra pads and booster pads, provided you wash them every day.

DryFeel Langot: What are Superbottoms Dry Feel langot?

Dry feel langot come to rescue when you want to provide diaper free times to your little babies and are afraid of the mess. These beauties are ideal for diaper free times and can hold upto 1 pee depending on wetting pattern of each baby. They are specially designed for newborn babies and infants who are less than 1 year old.
Dry Feel nappies have 4 layers of organic cotton and gentle elastics with super dry feel layer touching baby's skin so that baby doesn't feel any wetness and discomfort when peed.

DryFeel Langot: How are these different from regular nappies/ langot?

Our dry feel langots are a resultant product of a new mother's fantasy. Regular langots provide just diaper free time to a baby but Superbottoms dry feel nappies provide diaper free time to little ones while ensuring that this time is mess free and new mothers do not have to worry about messy accidents. It doesn't end here, they also have a super dry feel layer touching baby's skin which doesn't let the baby feel wetness when peed.

DryFeel Langot: How many pees can these nappies absorb?

Nappies can hold 1 pee depending on wetting pattern of different babies.

DryFeel Langot: What if I want to use these on my baby for nap time or night time?

We do not recommend using these during nap or night times as they may cause inconvenience to your baby by spilling and creating mess if baby pees more while sleeping. But worry not, we have diapers which are very convenient to provide a comfortable sleep to your little one.

DryFeel Langot: Will pee/ poop leak out of these?

If the right size is used, the poop and pee should not spill out of the nappy

DryFeel Langot: How do they keep the baby bum dry, when they are made of organic cotton?

Nappies are designed very innovatively and we did not want to compromise on any grounds while designing them.
They are made up of organic cotton fabric but they also have a super dry layer which would touch baby's skin and would not let the baby feel any wetness. Isn't it amazing?

DryFeel Langot:What if I want to use these on my baby for nap time or night time?

We do not recommend using these during nap or night times as they may cause inconvenience to your baby by spilling and creating mess if baby pees more while sleeping. But worry not, we have diapers which are very convenient to provide a comfortable sleep to your little one.

Padded Underwear: What are Superbottoms Padded Underwear?

Superbottoms Padded underwear are a perfect innovative solution to provide mess free and diaper free time to your little one.

Superbottoms Padded underwear are designed keeping in mind the requirements of any active toddler who needs to be eventually potty trained while also avoiding messy accidents.
These are pull up style unders which can hold 1 pee and it does not have super dry feel layer on top. These help the toddlers to understand the concept of wetness while serving well the purpose of potty training along with successfully providing them mess free and diaper free time.

Padded Underwear: How many layers of padding do these have?

Superbottoms Padded underwear

comes with three layers of 100% cotton padding which helps in preventing leaks and messy accidents.

Padded Underwear: How are these different from baby underwear/boxers/bloomers?

Superbottoms Padded underwear are a helpful step between diapers and underwear.
They may look similar to regular underwears but they stand out by absorbing toddler's pee with the help of 100% cotton padding present in it. These are mess and leakage free unlike any boxers or underwears. Superbottoms Padded unders could be a wonderful alternative to any regular underwear.

Padded Underwear: When to use Padded Underwear?

You may use Padded underwear anytime you wish to provide diaper free time to your baby. It could be between diaper changes or while playing. You do not need to worry about spillagewhile you are using these.

Padded Underwear: Can these be used for potty training?

Padded underwear can provide a helping hand to potty train your baby. These allow the baby feel wetness when they pee but prevents messy accidents. Babies eventually start understanding the concept of wetness which eventually may play a major role in potty training them. So, yes! It is possible to potty train your baby without worrying about any mess.

Padded Underwear: Do they make the baby feel wetness?

Padded underwear designed by mothers themselves considering the requirements of growing toddlers. These let your baby feel wetness when peed so that baby starts understanding the concept of wetness which eventually helps in potty training them.

Padded Underwear: Will pee/ poop leak out of these?

These are meticulously designed to provide messfree diaper and free time to your little one. They can hold 1 pee depending on wetting pattern of baby and may leak once full.

Padded Underwear: How many pees can these unders absorb?

Unders are designed for diaper free times of toddlers. They can hold upto 1 pee depending on wetting pattern of different babies.

Padded Underwear: What if I want to use these on my baby for nap time or night time?

Baby's comfort is our priority. We do not recommend using these during nap or night times as they may cause inconvenience to your baby by spilling and creating mess if baby pees more while sleeping. But worry not, we have diapers which are very convenient to provide a comfortable sleep to your little one.

Waterproof Cloth Bib: Is Superbottoms waterproof cloth bib actually waterproof, how can cloth be waterproof?

Yes, our bib is 100% waterproof. We use a premium TPU fabric with double lining which makes this bib completely waterproof.

Waterproof Cloth Bib: What is the length of these bibs?

The size of bibs is 29x30 cms

Waterproof Cloth Bib: My baby easily pulls off all other bibs including velcro and snap buttons ones- will these stay put?

Our Waterproof bibs get tied on the back hence the child cannot remove these on their own. No more messy food time!

Waterproof Cloth Bib: How are these different from commonly available silicone bibs in the market?

The silicone/ plastic bibs available in market are quite stiff which makes them difficult to carry. Also, they come with buttons/ snaps which the baby can pull off easily!

Waterproof Cloth Bib: Are these bibs comfortable?

These bibs are apron style bibs, tied at the neck but the structure is such that they DONOT put any pressure on the neck. Hence are completely comfortable for the baby

Waterproof Cloth Bib: Does this have bread crumb catcher pocket?

Yes our bibs have a crumb catcher pocket which can contain all the mess

Waterproof Cloth Bib: Can these be used for painting?

Our waterproof bibs are a good to use while you are introducing your child to arts like painting, pottery etc- the baby's clothes will stay intact while the bib takes all the mess!

Waterproof Cloth Bags: What are waterproof cloth bags?

Our waterproof bags, used to store spoiled/used diapers until wash. They are a great option to store damp clothes too, especially while travelling. They come with 2 zipper compartments. The bigger compartment has double TPU lining to make them truly waterproof!

They also have loops at both ends which helps hanging onto rods. Slings are our smaller version of wetbags, which come with one compartment only

Waterproof Cloth Bags: What is the size of these bags?

the wetbags are of 40x30 cms

Waterproof Cloth Bags: How many UNO diapes can these carry?

These are super spacious and can hold a good 12-15 diapers

Waterproof Cloth Bags: What is the material of these bags?

These are made of TPU which makes them waterproof